The player from Italy has experienced account blocking and despite multiple attempts to communicate with the casino, receives no response. As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA. The account will remain blocked and any money in your bank roll will not be refunded and no cashouts will be paid. eCOGRA ensures that approved gaming offerings are properly. Access from these countries to the Company's websites will be blocked. You understand and agree that all of our multi-player poker games are public and therefore may be reviewed and published by other players. The disconnection procedures below apply to the following games: BlackJack, Slot Machines, Roulette, Video Poker, Baccarat, Craps, Caribbean Poker, Keno. . Thank you for your. As far as they were concerned, you had lapsed and opened a new account. Industry guidelines. Despite promptly providing the requested documents, the account remains blocked and unassisted by the casino, even with non-responsive support. [HOST] › Security & Privacy. Hello, My nickname is 'LukaModric10', it has been almost one month since blocked and closed my account with no reason. The thief made a min deposit from a skrill account, played casino games (I had never previously played casino, only poker), ran it up then. They froze this account as soon as they found it. The Go to the poker playing website;; Click the “?” button on the top right;; At.